Онлайн тест

Всероссийская олимпиада по английскому языку "Tourism, Hotels and Catering"

Срок участия — по 31 августа.

Подведение итогов — сразу после оплаты.

A guest approaches the hotel front desk looking upset and says, "My room is not clean." What is the best first response for a front desk clerk

Ask the guest to calm down before you can help them. Apologize for the inconvenience and promise to send housekeeping immediately. Tell the guest to speak directly with housekeeping staff on the guest floor. Explain that housekeeping is very busy and ask the guest to wait until later.